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Support Professional

Cape Town, South Africa

Job Type


About the Company

ASAP Resources is a specialised recruitment agency with a speciality in headhunting and high-calibre recruitment strategies. We secure resources for a variety of clients in many industries on a global scale with a focus on building lasting relationships with all candidates and clients.

About the Role

We are seeking an outgoing, organized, and friendly support professional to join our growing team and provide top-notch service to our customers telephonically, and through written communications. Delivering high quality support for our products and services to customers and partners through swift availability by phone, email, chat and any other communication channel would be your priority.


Roles and Responsibilities:

• Creating support tickets and tasks on SAP facilitating the management of customer accounts

• Working on escalations within Service Level Agreements

• Attend to technical and software related queries raised by stakeholders

• Continuous interaction with clients and business partners

• Initial point of contact on product queries

• Service excellence

Minimum Requirements:

• Matric certificate and/or IT related certificate

• Proficient in Microsoft Office

• SAP experience – advantageous

• Technical problem-solving experience

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