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About the Company
ASAP Resources is a specialised recruitment agency with a speciality in headhunting and high-calibre recruitment strategies. We secure resources for a variety of clients in many industries on a global scale with a focus on building lasting relationships with all candidates and clients.
About the Role
Monitoring of real time EFT processing and online transactions processing. Identifying and reporting on service impacting issues affecting the production environment, together with our products, networks and applications
Requirements
Key roles and Accountabilities
• Provides both internal and external customer support and service.
• Provides ongoing support to colleagues
• Understand the real time framework
• Escalation
• Communication
• Troubleshooting
• Assignment of tickets
• Reporting/resolution/feedback
• Communications: Written/verbal
• Batch Processes File transmissions
• Tasks to be completed